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News / Online

Phocuswright Conference 2020 Preview: Travelers should finally get the attention they deserve

By Kevin May | November 3, 2020

Brands, industry associations and government have a unique opportunity to do the right thing and put customers in the middle of their strategic prism. Read More

Opinion / Technology

Data - the old answer to new questions in travel

By David Thompson - Amex GBT | October 7, 2020

We know things will be different from now on. For each trip, questions about health risks are multiplying and restrictions come and go quickly. But how will the industry adapt? Read More

Opinion / Technology

Passenger claims handling: a legal cure through technology

By Ulrich Steppler - CHS | July 21, 2020

The handling of passenger claims has been an Achilles Heel in the airline industry for many years, even before the coronavirus hit the whole sector in an unprecedented fashion. Read More

From Our Partners / Online

How travel brands can communicate, establish trust and build loyalty in a crisis

By Kevin May | June 29, 2020

PhocusWire spoke to Salesforce about how the company helped many of its customers through the COVID-19 outbreak and what lessons should be noted by those looking to be better prepared for disruption of... Read More

From Our Partners / Online

Restoring confidence to travel: 5 tech solutions to help customers feel safe again

By Jennifer Phillips April - Smartvel | June 29, 2020

With frequent changes and no single source of information, the travel industry is in a quandary. How can it communicate the most up-to-date information with their customers and help them feel confident? Read More

Opinion / Technology

Consider what happens after the crisis is over (and use it to your advantage)

By Gavin Smith - Element | May 25, 2020

How you can make the business and your people work better, because when this situation is over, and it will be over, people will start travelling again. Read More

News / Technology

Destination X - Reopening for tourism after coronavirus

By PhocusWire | May 19, 2020

How to reopen for tourism after the coronavirus outbreak is tricky, with concerns around social distancing - to name just one element - added to an existing visitor strategy. Read More

Interview / Online

Sounding Off: All that talk about being brilliant communicators should be real

March 13, 2020

Now that marketing is all over the place for a few months, communications has to be the channel that travel brands focus their efforts on. Read More

Interview / Startups

VIDEO: Fly Money - Summit pitch Phocuswright Conference 2019

By PhocusWire | December 18, 2019

Helping travelers pay like locals: Aggregating and pre-ordering all local payment methods to use during vacations - mobile, cash and cards. Read More

Interview / Startups

VIDEO: Mindsay - Summit pitch Phocuswright Conference 2019

By PhocusWire | December 17, 2019

This leader in conversational AI for the travel industry builds AI-powered chatbots for major travel companies. Read More

From Our Partners / Technology

Nobody wants to be a support ticket - power of real-time comms and service recovery

By Ford Blakely - Zingle | December 2, 2019

In our real-time economy, even the slightest delay or missed expectation can be the difference between a positive or negative guest experience. Read More

News / Distribution

VIDEO: Despegar's CEO on growth and navigating regional challenges

By Mitra Sorrells | November 28, 2019

Despegar CEO Damian Scokin discussed the Latin American OTA's plans for continued growth, including new products and partnerships, during an interview at The Phocuswright Conference. Read More

Opinion / Technology

Industry innovation: Insider perspectives on how to make hospitality better

By Voyager HQ | July 5, 2019

While it’s certainly not guaranteed that the hospitality industry will maintain its decade-long period of growth, technology continues to be a vital part of the story. Read More

Opinion / Online

Why travel marketers must be always on and multichannel

By Stephen Taylor - Sojern | July 4, 2019

To be successful in this era of convergence, travel providers must think more strategically, not just about inventory, but about how they’re selling entire experiences. Read More