Customer Relationship Management

News / Technology

Duve acquires Easyway, boosting AI-driven guest experiences

By Derek Catron | January 29, 2024

The acquisition will allow Duve to boost AI-driven guest experience management for hotels and vacation rentals worldwide. Read More

News / Technology

Japan-based hotel tech company Tripla targets SE Asia growth with latest acquisition

By Mitra Sorrells | January 24, 2024

Tripla has acquired Singapore-based Endurance Technology Solutions, which develops and sells the Pelican Hotel Solution - a reservation system that works with major overseas channel managers. Read More

News / Online

AccessibleGo unveils new booking options for travelers with disabilities

By Morgan Hines | January 17, 2024

The platform, which has offered hotel booking, is giving users the option to book rental cars with hand controls, flights, wheelchair van rentals, mobility rentals and more. Read More

Opinion / Technology

Travel's journey through the generative AI platform shift

By Mario Gavira | January 16, 2024

Mario Gavira discusses whether we're in the midst of a pivotal moment that will see the rise of a new platform allowing us to interact and harness artificial intelligence. Read More

News / Technology

Kayak sees 15X increase in aircraft filter usage following Alaska Airlines incident

By Morgan Hines | January 11, 2024

Travelers are exercising caution and using tools like Kayak’s aircraft filter when looking to book flights after a door plug flew off an Alaska Airlines flight. Read More

News / Technology

Record online direct bookings are driving innovation in hospitality, survey finds

By Morgan Hines & Derek Catron | January 11, 2024

The hotel industry is making strides when it comes to digitalization, but there's still plenty of room to grow, according to a recent report from H2c. Read More

News / Startups

AI-powered travel content platform Lokalee raises $5.6M

By Morgan Hines | January 9, 2024

Lokalee plans to accelerate its product development and its expansion into European markets with the new funding. Read More

News / Technology

Operto acquires guest experiences tech provider Dack

By Linda Fox | January 8, 2024

The acquisition of Dack follows Operto's acquisition of VRScheduler in 2021 and STAYmyway in 2022. Read More

News / Technology

AI platform translates hotel guests’ speech into actionable data and insights

By Arvindh Yuvaraj - WebinTravel | January 5, 2024

Founded in 2019, Aiello has three products that work together and use artificial intelligence to “understand” hotel guests the way a human staff member would. Read More

News / Online

Top Travel Industry Predictions for 2024

By Morgan Hines | January 2, 2024

Leaders from across the travel industry share their thoughts on what the industry should be watching and working on in 2024. Read More

News / Technology

Three ways generative AI is improving the travel industry

By Morgan Hines | December 18, 2023

In a wide-ranging conversation at The Phocuswright Conference, leaders from Microsoft, Priceline and Amadeus discussed opportunities generative AI presents to the travel industry and how it's changing... Read More

News / Online

5 key takeaways from The Phocuswright Conference

By PhocusWire | November 17, 2023

Whether you were at the 2023 Phocuswright Conference in Fort Lauderdale, Florida, or whether you’ve taken interest from afar, there is plenty to catch up on after a string of panels, sessions,... Read More

Opinion / Online

Travel customer service resilience in the age of climate disruption

By Jeffrey Katz – Journera | October 27, 2023

While the increasing frequency of climate-related disruptions is inevitable, severely disappointed customers are not. Travel providers have access to the data that enables a real-time, proactive... Read More

News / Online

Sabre and CellPoint Digital team up for "milestone" partnership

By Morgan Hines | October 25, 2023

Sabre customers will have access to Cellpoint Digital’s payment services as part of their new partnership. Read More

News / Technology

Cendyn acquires PushTech to build out CRM capabilities

By Linda Fox | October 10, 2023

Barcelona-based PushTech offers a cloud-based customer data and CRM platform helping hotels with marketing, guest communications and loyalty. Read More

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