Machine Learning

News / Technology

Travel industry collaboration needed to reduce friction

By Morgan Hines | December 16, 2024

For the travel industry as a whole, removing friction and leaving customers satisfied is the real goal, according to Decius Valmorbida, president of travel at Amadeus. Read More

News / Startups

Travel M&A activity heating up as experts see readiness in buyers, sellers

By Morgan Hines | December 13, 2024

In comparison to last year, Matt Zito and Min Liu said the travel investment and acquisition environment has been more active, in part due to better macroeconomic conditions. Read More

News / Technology

Phocuswright turns 30: Industry veterans look back and ahead

By Morgan Hines | December 11, 2024

Much of how we search, book and experience travel has changed since Phocuswright was founded in 1994, and three industry veterans reflect on that evolution and offer ideas on what's to come. Read More

Opinion / Technology

AI agents and the future of online travel agencies

By Christian Watts - Magpie | December 9, 2024

OTAs are the platform play of the travel industry but how will they adapt as AI agents — who aren't influenced by marketing messages and slick site designs — become the norm? Read More

Interview / Technology

Snowflake/Hightouch - Travel Innovator of the Year award winner at The Phocuswright Conference 2024

By PhocusWire | December 6, 2024

Snowflake offers a cloud-based data platform that enables companies to share data, build applications and effectively use AI. Hightouch is a platform to sync data into tools for marketing, advertising,... Read More

News / Technology

Two years after ChatGPT's launch, is the travel industry moving fast enough with AI?

By Morgan Hines | November 26, 2024

Travel industry veterans such as Erik Blachford and current executives such as Amex GBT's Marilyn Markham offer their take on the state of generative AI in travel. Read More

News / Startups

AI trip planner Mindtrip adds B2B solution

By Morgan Hines | November 18, 2024

The new solution is launching with capabilities for tourism boards and destination marketing organizations, to help them offer personalized content for travelers. Read More

Opinion / Online

The next four years look bright for travel technology

By Laura Chadwick, Travel Tech Association | November 18, 2024

Travel Technology Association president and CEO Laura Chadwick says the industry has an excellent opportunity to shape and benefit from the Trump Administration’s pro-innovation policies. Read More

News / Startups

Assessing travel tech investment trends in Asia

By Morgan Hines | October 15, 2024

Read what Tim Hughes at Agoda, Jeff Kim at Yanolja and Nicholas Cocks from Velocity Ventures have to say about investments in Asia. Read More

News / Technology

Priceline adds voice capabilities from OpenAI to "Penny" chatbot

By Morgan Hines | October 2, 2024

Priceline's Penny chatbot can “hear” and understand user questions, predict needs based on historical interactions and "speak" its response. Read More

News / Technology

Snowflake expands its data cloud platform with capabilities tailored for travel

By Morgan Hines | September 24, 2024

Snowflake already works with clients including Hyatt, Tripadvisor, Booking.com, JetBlue and Marriott. Read More

News / Online

Booking Holdings' new CFO expects connected trip "is really there" in 3 to 5 years

By Morgan Hines | September 10, 2024

Ewout Steenbergen, chief financial officer at Bookings Holdings since March, called out the company's work in alternative accommodations and artificial intelligence and strong demand in Asia as key... Read More

News / Technology

Life House spins out revenue management tech as Diamo

By Linda Fox | September 4, 2024

Diamo is focusing on providing revenue management technology for small independent hotels and will continue to be supported by Life House initially. Read More