Back Office

Canary Technologies launches "AI Voice" platform to assist hotels
News / Technology
Canary Technologies launches "AI Voice" platform to assist hotels
By Morgan Hines | February 5, 2025
The platform has four AI solutions to manage front desk tasks, concierge services, bookings and central reservations. Read More
What a former airline CIO sees from the outside looking in
News / Technology
What a former airline CIO sees from the outside looking in
By Linda Fox | January 30, 2025
In an interview with PhocusWire, former Spirit and Allegiant CIO Scott Allard, discusses airline technology, cloud implementation and finding value in legacy systems. Read More
Luxury B2B travel platform The Luxurist launches in U.S., Europe
News / Startups
Luxury B2B travel platform The Luxurist launches in U.S., Europe
By Morgan Hines | January 29, 2025
The Luxurist is a platform to connect travel advisors with luxury hotels around the world, backed by Hotelbeds' parent company HBX Group.  Read More
Less than a third of vacation rental property managers use AI
News / Technology
Less than a third of vacation rental property managers use AI
By Morgan Hines | January 22, 2025
Lodgify’s new report on the short term rental industry dives into technology, market and guest preferences trends. Read More
Marriott, AmexGBT, MakeMyTrip technologists on the potential for AI in travel
News / Technology
Marriott, AmexGBT, MakeMyTrip technologists on the potential for AI in travel
By Morgan Hines | January 17, 2025
Artificial intelligence has enjoyed a steady buzz of attention over the last few years and whether the hype has matched reality has been up for discussion. Read More
Engineering AI for personalization and operational efficiency in travel
From Our Partners / Technology
Engineering AI for personalization and operational efficiency in travel
By PhocusWire | January 14, 2025
Encora is a digital engineering services company with more than 9,000 employees in 45 countries around the world. Read More
Delta provides glimpse at future with digital assistant
News / Technology
Delta provides glimpse at future with digital assistant
By Morgan Hines | January 8, 2025
Delta Air Lines is rolling out capabilities of its new Delta Concierge, which will provide "contextual insights" for travelers and link with partners including Joby and Uber to enable a multimodal,... Read More
AWS on using technology to drive customer-centricity in travel
From Our Partners / Technology
AWS on using technology to drive customer-centricity in travel
By PhocusWire | January 8, 2025
 AWSprovides cloud computing technology to companies around the world, including many in travel and hospitality such as United Airlines, Air Canada, Trip.com, Booking.com, Choice Hotels and many... Read More
TripSuite raises $5M to grow AI platform for agencies
News / Startups
TripSuite raises $5M to grow AI platform for agencies
By Morgan Hines | December 19, 2024
TripSuite's platform for travel agencies offers tools for customer relationship management, commission tracking, accounting, payments and more.  Read More
Nuitée raises $48M to grow partnerships, products, team
News / Online
Nuitée raises $48M to grow partnerships, products, team
By Morgan Hines | December 18, 2024
The round was led by Accel. Nuitée has also partnered with industry heads including Robert J. Mylod Jr., chairman of Booking.com, Jeff Boyd, ex-CEO of Priceline and Sam Shank, founder of HotelTonight. Read More
Vacasa founder launches new vacation rental management company
News / Startups
Vacasa founder launches new vacation rental management company
By Morgan Hines | December 10, 2024
After a few quiet years, Vacasa founder Eric Breon is launching a new property management company, Fairly, with a mission to fix what he calls the "broken" vacation rental management model. Read More
Snowflake/Hightouch - Travel Innovator of the Year award winner at The Phocuswright Conference 2024
Interview / Technology
Snowflake/Hightouch - Travel Innovator of the Year award winner at The Phocuswright Conference 2024
By PhocusWire | December 6, 2024
Snowflake offers a cloud-based data platform that enables companies to share data, build applications and effectively use AI. Hightouch is a platform to sync data into tools for marketing, advertising,... Read More
Hot 25 Travel Startups for 2025: Levee
Interview / Startups
Hot 25 Travel Startups for 2025: Levee
By PhocusWire | November 11, 2024
Levee is revolutionizing hotel operations by solving inconsistent and incomplete data capture from deskless workers like housekeepers and maintenance staff.  Read More
Is the travel industry ready for its technology “leapfrog” moment?
News / Technology
Is the travel industry ready for its technology “leapfrog” moment?
By Matthew Parsons | November 6, 2024
New players entering travel and tourism are looking to benefit from technology platforms borne out of recent digital acceleration and platforms that have been further enhanced by recent developments in... Read More
Airlines are pushing ancillaries to boost revenue, but new offerings slow to come
News / Technology
Airlines are pushing ancillaries to boost revenue, but new offerings slow to come
By Morgan Hines | October 11, 2024
Ancillary services including baggage fees, meal upgrades, change fees and seat selection help boost airline profits, but why haven't airlines expanded their product catalog? Read More