Customer Relationship Management

Opinion / Technology

How AI bridges the gap between insight and action

By Markus Stumpe - AIntensify | April 7, 2025

AIntensify CEO Markus Stumpe explores the importance of a specialist approach to AI adoption. Read More

News / Technology

PhocusWire's weekly travel tech news briefs: airBaltic, Hostaway, Smartvel, TravelPerk and more...

By PhocusWire | April 4, 2025

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

Interview / Startups

STARTUP STAGE: GeoVero helps hotels gather guest feedback

By Linda Fox | January 27, 2025

The U.S.-based startup, which was founded in early 2024, aims to help hotels turn satisfied guests into advocates to boost reputation and increase bookings. Read More

News / Online

What's the point? Finding new opportunities to earn loyalty in travel

By Marisa Garcia | January 13, 2025

A panel on loyalty in travel at The Phocuswright Conference featured executives from AirAsia Move, Capital One and Hilton who discussed what drives loyalty and the importance of understanding customer... Read More

News / Technology

Travel veterans discuss mega deal potential, AI fatigue and technical deficit

By Linda Fox | January 7, 2025

Predicting travel's future isn't easy with so many external factors impacting the industry, but executives including SilverRail Technologies' Aaron Gowell, Phocuswright's Lorraine Sileo and T2Impact's... Read More

Interview / Technology

Traversing.ai - Launch pitch at The Phocuswright Conference 2024

By PhocusWire | January 3, 2025

Traversing.ai is a startup offering a unified sales, distribution and marketing platform for hotels, all tied together with artificial intelligence. Read More

News / Startups

TripSuite raises $5M to grow AI platform for agencies

By Morgan Hines | December 19, 2024

TripSuite's platform for travel agencies offers tools for customer relationship management, commission tracking, accounting, payments and more. Read More

From Our Partners / Advertorial

Inside the digital transformation at Norwegian Cruise Line Holdings

By PhocusWire | December 2, 2024

Hear how Norwegian Cruise Line Holdings has worked with Snowflake and Tredence to create a customer-centric, data-driven organization built on innovative technology. Read More

News / Distribution

Breeze Airways' David Neeleman talks culture, technology and communication

By Matthew Parsons | December 2, 2024

Neeleman launched Breeze Airways in May 2021, making it his fifth commercial airline startup along with Morris Air, WestJet, JetBlue and Azul. Read More

News / Startups

Acai Travel helps Hopper boost customer service with AI tools

By Linda Fox | November 20, 2024

Hopper is the latest partner for Acai Travel, a PhocusWire Hot 25 Travel Startup for 2024 that is using AI to improve internal operations for travel companies. Read More

News / Technology

Is technology improving airline customer service?

By Mark Frary | November 13, 2024

The need for technology in customer service is on the rise after the pandemic, but for now hybrid human-and-tech solutions seems to be most effective. Read More

Interview / Startups

Hot 25 Travel Startups for 2025: ExpectMe

By PhocusWire | November 11, 2024

ExpectMe is a room selection platform that unlocks hidden revenue, elevates guest satisfaction and supports staff efficiency. Read More

Interview / Startups

Hot 25 Travel Startups for 2025: Tripesa

By PhocusWire | November 11, 2024

Tripesa is building shopify for tourism to help small businesses. Read More

News / Technology

Cendyn builds out platform with acquisition of Knowland

By Linda Fox | October 1, 2024

Cendyn said the pairing of Knowland's meeting and event data with its own sales CRM, proposals and Grouprev technologies will enable hotels to drive group bookings from a single solution. Read More