Itinerary Management

News / Technology

Delta provides glimpse at future with digital assistant

By Morgan Hines | January 8, 2025

Delta Air Lines is rolling out capabilities of its new Delta Concierge, which will provide "contextual insights" for travelers and link with partners including Joby and Uber to enable a multimodal,... Read More

News / Technology

In the wake of CrowdStrike, how tech can shape travel crisis planning

By Morgan Hines | July 26, 2024

On the heels of last week’s CrowdStrike outage, the question of how to manage mass delays and cancellations along with what crisis management’s future may look like is only more critical. Read More

News / Distribution

STR industry is evolving but remains ripe for opportunity

By Morgan Hines | July 1, 2024

Despite constraints, STR industry heads believe there are plenty of opportunities including professionalization, consulting and more in the rapidly evolving space. Read More

News / Technology

How brands are using interactive video to sell travel seamlessly

By Morgan Hines | May 29, 2024

With interactive video, technology brands are taking the capability further - making booking more seamless for travelers - and marketing more effective for brands. Read More

News / Technology

As Gorin debuts as CEO, Expedia Group launches new AI assistant, content creator shops

By Morgan Hines | May 14, 2024

At Expedia Group's Explore event, the company announced a new generative AI trip planning tool and content creator marketplaces. Read More

Opinion / Technology

Wide vs. deep: Considerations when choosing travel tech vendors

By Maria von Foerster - RightRez | April 25, 2024

The technology solutions needed to sell and service airline tickets reflect the complexity of the airline industry itself. Read More

News / Technology

Trip.com Group’s Trip.Biz launches business travel booking app

By Morgan Hines | April 15, 2024

Trip.Biz, a digital travel management company, aims to revolutionize the organization of business travel. Read More

News / Online

Who should own the travel customer?

By Norm Rose - Phocuswright Research | April 8, 2024

A full, inter-operational digital ID ecosystem will be required to truly reap the benefits of frictionless travel. Read More

News / Technology

Spotnana adds travel management for meetings and events

By Mitra Sorrells | March 13, 2024

Spotnana Events is a self-service solution employees can use to book and manage their travel for meetings and events. Read More

News / Technology

Kayak launches image recognition tool to compare flight prices from a screenshot

By Derek Catron and Morgan Hines | March 5, 2024

Extensive training of ChatGPT’s AI model on Kayak’s database of billions of consumer travel queries helped produce the metasearch site’s new features. Read More

Opinion / Startups

Jeff Katz on Journera’s shutdown and why a connected trip still matters

By Jeff Katz - Journera | February 12, 2024

Jeff Katz shares his lessons from trying to build Journera and why he still believes in the need for the industry to break down silos in a traveler’s journey. Read More

News / Startups

Jeff Katz is shutting down Journera, his startup that tried to create a connected trip

By Mitra Sorrells | February 8, 2024

The founder of Orbitz created Journera in 2016 with the goal of creating a secure, real-time data exchange for creating more seamless travel journeys. Read More

News / Online

Top Travel Industry Predictions for 2024

By Morgan Hines | January 2, 2024

Leaders from across the travel industry share their thoughts on what the industry should be watching and working on in 2024. Read More

News / Technology

Encore's "accidental" journey to becoming a tech-forward TMC

By Michael B. Baker - BTN | December 14, 2023

As a platform, Encore director of commercial strategy Jake Jonassohn compared its travel platform, Zii, to an "octopus" with everything built as microservices, such as the booking tool or duty-of-care... Read More

Interview / Technology

RePushti by Qtech - Launch pitch at Phocuswright Conference 2023

By PhocusWire | November 28, 2023

RePushti by Qtech Software is an SaaS-based solution that uses generative artificial intelligence and machine learning to re-verify hotel bookings. Read More

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