Loyalty

From Our Partners / Technology

Using AI to automate booking reconfirmation

By PhocusWire | January 27, 2025

The new tool uses artificial intelligence technology that sounds like a human voice and automates the booking reconfirmation process to improve efficiency and accuracy. Read More

Interview / Distribution

Superlogic - Launch pitch at The Phocuswright Conference 2024

By PhocusWire | January 16, 2025

Superlogic provides a platform that helps brands bring global music, sports, dining and cultural experiences to consumers with the click of a button. Read More

From Our Partners / Technology

Engineering AI for personalization and operational efficiency in travel

By PhocusWire | January 14, 2025

Encora is a digital engineering services company with more than 9,000 employees in 45 countries around the world. Read More

News / Online

What's the point? Finding new opportunities to earn loyalty in travel

By Marisa Garcia | January 13, 2025

A panel on loyalty in travel at The Phocuswright Conference featured executives from AirAsia Move, Capital One and Hilton who discussed what drives loyalty and the importance of understanding customer... Read More

News / Technology

Delta provides glimpse at future with digital assistant

By Morgan Hines | January 8, 2025

Delta Air Lines is rolling out capabilities of its new Delta Concierge, which will provide "contextual insights" for travelers and link with partners including Joby and Uber to enable a multimodal,... Read More

From Our Partners / Technology

AWS on using technology to drive customer-centricity in travel

By PhocusWire | January 8, 2025

AWSprovides cloud computing technology to companies around the world, including many in travel and hospitality such as United Airlines, Air Canada, Trip.com, Booking.com, Choice Hotels and many... Read More

Interview / Technology

Traversing.ai - Launch pitch at The Phocuswright Conference 2024

By PhocusWire | January 3, 2025

Traversing.ai is a startup offering a unified sales, distribution and marketing platform for hotels, all tied together with artificial intelligence. Read More

Opinion / Technology

How blockchain can revolutionize customer engagement in travel

By Can Taner - Bitpace | January 3, 2025

Travel loyalty programs are becoming outdated and blockchain-based token systems may be the new solution. Read More

News / Technology

Travel industry leaders' predictions for 2025

By Morgan Hines | January 2, 2025

Executives from Travelport, Klook, Cloudbeds, Spotnana, Mews and more share their predictions for the year ahead, including their takes on artificial intelligence, search, funding and more. Read More

Interview / Technology

Snowflake/Hightouch - Travel Innovator of the Year award winner at The Phocuswright Conference 2024

By PhocusWire | December 6, 2024

Snowflake offers a cloud-based data platform that enables companies to share data, build applications and effectively use AI. Hightouch is a platform to sync data into tools for marketing, advertising,... Read More

From Our Partners / Online

4 hospitality trends to watch in 2025

By Amadeus Hospitality | December 5, 2024

Amadeus Hospitality looks at some of the latest trends set to impact the industry in 2025 and how hospitality leaders can respond to these shifts in demand to drive revenue. Read More

News / Online

Airbnb on striving for personalization and reimagining discovery

By Linda Fox | December 5, 2024

Dave Stephenson, Airbnb's chief business officer, shares how the company is thinking about AI, early work with ChatGPT and its plan to use customer data to drive personalization. Read More

Event / Online

Travel reimagined: How Gen Z is shaping tomorrow’s trends

December 4, 2024

Join Ciklum and Stripe as we dive deep into the concept of frictionless travel — a critical approach to winning over Gen Z travelers — and the technologies that are reshaping the industry. On Demand

News / Online

How continuous improvement in travel insurance services creates loyalty and peace-of-mind

By PhocusWire | December 4, 2024

Allianz Partners general manager for the USA, Emily Hartman, discusses how the company uses the latest technology and a focus on the customer to give travelers support and assistance when they need it. Read More

From Our Partners / Advertorial

Inside the digital transformation at Norwegian Cruise Line Holdings

By PhocusWire | December 2, 2024

Hear how Norwegian Cruise Line Holdings has worked with Snowflake and Tredence to create a customer-centric, data-driven organization built on innovative technology. Read More

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